METRO Markets is the e-commerce marketplace of METRO AG. We are present in 6 European countries and counting where our focus is predominantly on B2B HoReCa customers!
 
About the role
 We are looking for a Senior Product Manager to develop, implement and enhance various payment methods (SEPA, PayPal, BNPL etc.) with a strong focus on optimising the checkout conversion rate, managing payment costs and improving customer NPS by delivery of payment transformation. Ideally, we need someone with a strategic thought process, someone with experience tackling challenges of online payments and is hands-on. You will be heavily involved in building new products while scaling and managing the current products.
 
Key responsibilities

• Develop a Digital Payments Strategy and an associated overall customer based digital payments proposition.
• Drive customer-centric product development, leveraging insights from customer cohorts to refine features, optimise product offering and improve customer lifetime value.
• Analyse actual results and communicate performance to cross-functional teams and leadership.
• Own the product roadmap and ensure alignment with business goals and customer needs.
• Collaborate with internal stakeholders (accounting, finance, engineering, design) and external payment partners for reporting and achieving target KPIs.

 
What to expect in:

• 3 months. Connect to basic processes and routines, catch up on current initiatives
• 6 months. Identify the key challenges and propose solution to resolve at least one that will impact our main payment KPIs
• 12 months. Successfully improved conversion rate in our payment selection step by at least 5% and reduced the payment cost for our most expensive payment method by 40%