Metro Markets is a e-commerce marketplace for businesses to support their daily needs.
Hotels, restaurants, offices and other businesses use our website to buy things they need for their work, from professional kitchen equipment and cutlery to snacks, tissues and disposables. Our users are professionals, and we aim to combine business-to-business approach with the simplicity of modern UI’s.

Our marketplace offers items not only from Metro but also from other professional sellers and producers. With over 1,000,000 products listed online across six countries, we operate at a large scale while striving to deliver a hand-tailored experience.

The UX Lead will be responsible for the buyer experience, covering everything from discovery to order fulfillment. Our team of designers and researchers needs a strong leader to support, mentor, and guide them toward new challenges.

What You Will Need to Do:

• Coach, mentor, and support the UX design and UX research teams (6+ people).
• Champion a user-centric approach, leveraging Design Thinking and Service Design principles to create seamless experiences across both online and offline touchpoints.
• Balance B2B-specific scenarios with broader B2C user expectations to craft intuitive and scalable solutions.
• Guide and support designers within cross-functional SCRUM teams, ensuring their success and growth.
• Develop a strategic approach to design and research, driving meaningful change and innovation.
• Generate innovative ideas and create scalable designs and processes aligned with business growth.
• Solve complex user problems through elegant and thoughtful design solutions, collaborating closely with product teams.
• Work with other leads to continuously coach teams, improving work methodologies and fostering a strong design culture.
• Prioritize effectively, ensuring the team stays focused on the right objectives and collectively achieves desired outcomes.