Online marketplaces have never been this awesome.
As an e-commerce marketplace, METRO Markets GmbH (part of the METRO Group) works with hundreds of partners within Europe and be-yond, managing thousands of products to deliver. We are aiming for fulfilling our customer’s needs while providing a great service.
We are looking for an analytical and communicative Customer Success Manager with fluent French, who will ensure that high value orders are taken care in a proper matter.
Based on data in our system, you will be able to spot relevant signals and react timely.
You will monitor high value orders proactively and provide exceptional customer service to our global customer base, resolve any customer issues and provide product knowledge and guidance.
Your future responsibilities:
• Tracking data for high value orders in internal systems and react accordingly.
• 3rd Level requests handling (claims & complaints) such as Escalations Management and Warranty & Special Requests handling
• Proactive case monitoring and proactive customer communication
• Handling of negative Customer reviews
• Point of contact for all kinds of enquiries raised by high value customers
We are looking for an analytical and communicative Customer Success Manager with fluent French, who will ensure that high value orders are taken care in a proper matter.
Based on data in our system, you will be able to spot relevant signals and react timely.
You will monitor high value orders proactively and provide exceptional customer service to our global customer base, resolve any customer issues and provide product knowledge and guidance.
Your future responsibilities:
• Tracking data for high value orders in internal systems and react accordingly.
• 3rd Level requests handling (claims & complaints) such as Escalations Management and Warranty & Special Requests handling
• Proactive case monitoring and proactive customer communication
• Handling of negative Customer reviews
• Point of contact for all kinds of enquiries raised by high value customers