The seller performance managers overachieving purpose is to optimize seller performance, maintain a healthy marketplace and drive growth. They balance strategic decision making with hands – on operational tasks, ensuring that sellers thrive, and customers have a positive experience. The performance managers efforts are crucial in maintaining a dynamic and healthy marketplace. They are directly impacting the platforms performance, sustainability, and reputation while they are ensuring that all core KPIs are met.
 
Your Responsibilities:

• Identify cross-border selling opportunities, considering legal, logistical and market specific factors.
• Oversee seller payouts & payments, ensuring accuracy.
• Optimize order fulfillment processes, minimizing delays and errors.
• Handle escalated customer service cases, resolving complex issues promptly and solution development.
• Issue warnings to sellers who violate policies or fail to meet performance standards while working with compliance teams to enforce guidelines and maintain a healthy seller ecosystem.
• Collaboration and coordination of cross functional projects.