Online marketplaces have never been this awesome.
Join Our Growing After-Sales Team!
Make life easier for chefs and hoteliers across Europe
METRO Markets is growing its After-Sales Team and is now hiring in Azuqueca de Henares (Guadalajara, 30 min from Madrid), Düsseldorf, and Palma de Mallorca.
Your mission: help our professional HoReCa customers keep their ovens hot, their fridges cool and their guests happy by resolving technical issues on equipment bought through the METRO / makro online marketplaces across Europe — including France, Germany, Spain, Portugal, Italy, Croatia, and Netherlands.
What you’ll do
Handle escalated after-sales dossiers (phone & email) coming from front-line Customer Service.
Review customer evidence (photos, videos, error codes), diagnose the root cause and decide next steps.
Guide customers through remote troubleshooting or dispatch a technician when on-site diagnostics are needed.
Verify warranty coverage, prepare clear cost estimates for out-of-warranty repairs and negotiate fair solutions in line with our Generosity Framework.
Act as the main contact for external service partners: track open jobs, remove blockers, keep everyone informed.
Document every action in Freshdesk with the accuracy needed for carrier claims and legal follow-up.
Work in a hybrid setup: part remote, part on-site (warehouse or local office depending on location), with hands-on access to the equipment you support.