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Are you an experienced hospitality professional looking for a new challenge supporting our business customers, such as hotels and restaurants, to find the right products for their needs? Then you've come to the right place! We are seeking a motivated Telesales Consultant (m/f/d) to support our sales team for the Spanish  Market and to contribute significantly to the success of the makro.es/marketplace. 


What to expect: 
You will provide telephone consultation to our key business customers, including restaurants, hotels, and small businesses, regarding our high-quality solutions in the field of commercial kitchen technology. You will have access to inbound calls, allowing you to actively and precisely address our customers' inquiries. 
 
Your responsibilities at a glance: 

• Conducting telephone consultations (inbound calls) to advise on and sell our high-quality commercial kitchen technology products, such as professional appliances for washing, cooking and cooling to our Spanish  customers. 
• Proactively advising and selling our products and product bundles through outbound calls. 
• Creating individual offers, including clarifying details such as availability and conditions, in collaboration with business partners and respective teams. 
• Tracking customer inquiries and individual offers until successful completion. 
• Building and maintaining long-term customer relationships through regular contact and follow-up calls. 
• Identifying upselling and cross-selling opportunities to increase value for our customers. 
• Actively contributing to the continuous improvement of the inbound process by sharing expertise and introducing innovative ideas. 

You've got

• Experience in the hospitality, restaurant and catering industry, or with the corresponding equipment/products in the HoReCa sector 
• Strong communication skills and the ability to present yourself in a friendly and professional manner over the phone. 
• Ideally experience in sales or customer service in a telephone-based role. 
• You are a team player and enjoy contributing your ideas to optimize customer service continuously. 
• Affinity for the gastronomy industry and an interest in technical solutions are advantageous. 
• Native-level proficiency in Spanish and good English / Portuguese or any other European language advantageous.

We've got

• Innovative product and exciting career opportunities in an agile environment with a start-up mentality 
• A diverse and vibrant international environment of 70+ different nationalities 
• Flexible working hours and hybrid working with also flexible home office policy 
• 25 days of vacation per year 
• Health and wellbeing support 
• Private Health Insurance covered by the company 
• Lunch support / Catering service at the office 
• Language courses subsidy  
• Attractive referral program 
• Team events, MeetUps, and TechTalks 
• And much more 

       

About us

We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.